Cancellation policy.

If you cancel with at least 14 days of notice or more, you will receive a full refund. If you cancel within less than 14 days from the charter, you will receive a 50% refund. Cancellations by the customer within less than 48 hours of the start of the charter, for any reason, are subject to full charter cost and no refunds will be issued.

We do not allow cancellations from guests due to less than ideal weather (cloudy days, low temperatures, etc.). Serene River Cruises will make the sole decision regarding the river and adverse weather conditions. Adverse weather conditions are those that either prevent the boat from leaving port or avert the cruise from being carried out with full guarantees of safety and comfort for our guests. If the weather is deemed unsafe by our captain due to high winds, lightning, rain, storms in the area, or other conditions we will email/text you with the option to reschedule or cancel your charter. Any charters that are cancelled by the captain due to inclement weather will be issued a full refund.

We reserve the right to cancel or shorten a cruise at any time due to unpredicted extreme weather conditions deemed unsafe. We will notify you as soon as possible for any cancellations, ideally 12 hours before the scheduled start time. If the charter has been shortened to less than 75% of the scheduled duration, a partial refund may be issued.

Cancellations made by our captain due to weather or mechanical problems will receive the option to reschedule or a full refund.

We reserve the right to cancel a trip due to intoxication and/or inappropriate behavior from passengers deemed unsafe by the captain.

Late Arrivals/No Shows

When you book a cruise, you are reserving a slot of time. If you are late for a charter, we will wait for you. However, any guest that is late arriving to the charter will have the amount of time allotted. For example, if you book a cruise from 6:00pm-7:30pm (90 minutes) and you arrive late, the cruise will still end at 7:30pm. We understand some things are out of control, but we kindly ask that you please do your best to arrive early/on time.

No shows and cancellations within less than 48 hours of the charter, for any reason, are subject to full charter cost and no refunds will be issued.